NFT Sentinel

Check your app version, operating system, OS version, distribution channel, device and platform compatibility, available storage, and network condition. If the issue continues, submit a Bug Report with your device model, operating system, OS version, and distribution channel.

Check whether you are using the latest available version for your distribution channel, whether your device has enough storage, and whether your network connection is stable.

Distribution channel may include Apple App Store, Google Play, Solana dApp Store, or another authorized channel.

Use the General Inquiry category in the support form. Include the relevant feature and app version if available.

Wallet and transaction issues may depend on wallet apps, Solana network status, RPC providers, transaction signatures, or local device conditions. If needed, provide a public wallet address or transaction signature.

Do not provide private keys, seed phrases, recovery phrases, mnemonic phrases, or wallet passwords.

NFT Sentinel Support cannot recover wallets, reverse or cancel blockchain transactions, access private keys, seed phrases, or wallet passwords, or modify public blockchain records.

Check whether your wallet app is installed, updated, unlocked, and compatible with the connection method used by NFT Sentinel. Wallet permissions and network conditions may also affect connection requests.

A signature request may not appear if the wallet app is closed, permissions are blocked, the session expired, app switching failed, or the network is unstable.

A signature may fail if the request was rejected, the wallet session expired, there was not enough SOL for network fees, the network was unavailable, or the wallet app returned an error.

A pending transaction may be caused by Solana network delay, RPC delay, wallet processing delay, or temporary indexing delay. If available, provide the transaction signature when contacting support.

Blockchain transactions are generally irreversible once confirmed on-chain. NFT Sentinel Support cannot reverse or cancel blockchain transactions or modify public blockchain records.

Some blockchain actions may require Solana network fees. These fees are paid to the network and are not controlled by NFT Sentinel.

NFT Sentinel may review ownership context, metadata responses, original content accessibility, external storage availability, ownership activity, observable suspicious-activity indicators, and collection-level risk context.

No. NFT Sentinel provides informational inspection and review signals only. It does not provide financial advice, legal advice, smart contract audits, security guarantees, or any guarantee of NFT safety, value, availability, or transaction outcomes.

No. NFT Sentinel is not presented as a smart contract audit service. Its focus is NFT state, metadata and content accessibility, ownership activity context, and observable NFT signal review.

NFT metadata or original content may depend on external storage, gateways, hosting services, collection configuration, or third-party infrastructure. NFT Sentinel can help surface accessibility signals, but cannot control third-party storage availability.

Use the Privacy Request category in the support form for access, correction, consent withdrawal, or wallet disconnect help.

Use the Account or Data Deletion Request category to request deletion of account-related information, personal information, wallet-associated data, support request data, or other data stored by NFT Sentinel.

• Access Request
• Correction Request
• Consent Withdrawal
• Wallet Disconnect Help

• Delete account-related information
• Delete personal information
• Delete wallet-associated data
• Delete support request data
• Other data deletion request

No. NFT Sentinel may be able to delete or restrict information stored in its own systems, but it cannot delete or modify public blockchain data recorded on-chain.

Depending on available features, NFT Sentinel may process support request details, app version, device information, public wallet addresses, transaction signatures, technical logs, and other information described in the Privacy Policy.

Review the Privacy Policy for more information about data processing, support requests, wallet-related data, deletion requests, and privacy rights.

For reproducible bugs, provide enough information for review and testing. Useful details include app version, device model, operating system, OS version, distribution channel, reproduction steps, expected result, actual result, and error messages.

Distribution channel may include Apple App Store, Google Play, Solana dApp Store, or another authorized channel.

• App version
• Device model
• Operating system
• OS version
• Distribution channel
• Steps to reproduce
• Expected result
• Actual result
• Error message
• Screenshot or attachment, if useful

Yes, but remove sensitive information before attaching files. Do not attach private keys, seed phrases, recovery phrases, mnemonic phrases, wallet passwords, full identity documents, or full payment card numbers.

Bug reports are reviewed after receipt. Reproducible or high-impact issues may be prioritized, but individual replies may depend on the report content and operational capacity.

No. Do not submit your private key, seed phrase, recovery phrase, mnemonic phrase, or wallet password. NFT Sentinel will never ask for this information.

No. NFT Sentinel Support cannot recover wallets, reverse or cancel blockchain transactions, access private keys, seed phrases, or wallet passwords, or modify public blockchain records.

You may optionally provide a public wallet address or transaction signature if needed for troubleshooting. Never provide wallet secrets or passwords.

If you believe a private key, seed phrase, recovery phrase, mnemonic phrase, or wallet password has been exposed, consider the wallet compromised and use your wallet provider's recommended recovery or asset-transfer procedure. NFT Sentinel cannot recover exposed wallet secrets.